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Yahoo Email Issue

Yahoo & AOL emails filtering Office365 emails to Spam

We have recently received feedback that some patients are not receiving emails from us. Upon investigation we have learned that our emails are getting automatically filtered into Spam and that the issue is widespread among all Outlook to Yahoo/AOL email communications.

From the Yahoo Postmaster:

“… you may have noticed an increase in mail going to the spam folder for senders using Office 365 and other Microsoft products.

At this moment, we can only advise that you have your recipients mark your mail as “not spam” or “ham” as you receive contacts regarding this issue.

Our engineering team has determined that there isn’t a specific fix date for this issue, but we’re still working diligently to find additional resolutions. Thanks for your patience.”

In addition to the marking any messages you see in spam as “not spam,” we also recommend you add @givf.com and @GIVFFertility.com to your safe senders list, and add both your coordinator and schedulingoffice@givffertility.com to your address book.

Even with all the above, we cannot guarantee our emails (or any coming from an Outlook365/Microsoft server) will land in your inbox, therefore we highly recommend providing us with a non-yahoo/non-aol email address for us to use for all future to communications.

To do so, you may call or send us an email with your additional email address. In your email, please be sure to include your first and last name and your date of birth along with your non-aol/non-yahoo email.

Thank you for your understanding & assistance,

GIVF Staff

 

6/21/2022

Contact(800) 552-4363